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Product Description
Shipping & Payment
Why Buy From Us
Product Details

Welcome to our shop


▲Product Description:

1. Material: cotton flannelette sponge plastic cloth
2. Inch: 25 * 25 * 27cm, door opening height 17cm
Packing list: 1* Pet nest
Note: (1) All pictures are professionally colored, but due to the different ambient light and different display device settings, there may be some deviations between the pictures you see and the items themselves. Please understand. (2) The data is measured manually, and there may be some deviation, but it does not affect the use.

▲Product feature:

*1.Foldable design to save space.Suitable for indoor use,warm in winter.
*2.Material: External high-grade twill fabric Built-in sponge sponge has a thickness of 1.8cm, and is made of cotton velvet, outer material twill printed fabric, and base fabric full polyester plastic cloth.
*3.Fiber cloth high elastic sponge, arctic velvet high rebound PP cotton. Washing: hand wash mat removable and washable mat to ensure the health of pets to love pets comfortable environment
*4.The anti-slip material:on the bottom of the non-slip bottom fabric increases the friction between the socket and the ground, and the anti-slip effect is good.

▲Product show:


◆Payment:

We accept the following payment methods,you can using Visa,Western Union,PayPal and so on.if you have problem in payment,please contact with us.

◆Shipping Details:

  1. Please confirm your ADDRESS carefully once you make the order.

  2. All orders are usually shipped same day or next business day after payment is received. However during peak season orders are shipped within 1-3 business days of being received excluding Holiday or days closed.

  3. Shipping will be worldwide via Epacket/China post air mail/UPS/FEDEX/DHL/ EMS.

Basic situation of the warehouse:

  1. Combined with the characteristics of a wide variety of warehouses, different goods, weight and size, the design and planning of multi-layer attic platform shelf has gradually developed from single access to multi-functional access, from a single shelf category to a combination of multiple shelf categories, so as to meet the diversified storage needs of e-commerce customers.

  2. Due to the demand of fast delivery, in addition to the design of hydraulic lifting platform, slide can also be added to avoid affecting the delivery speed in case of power failure.

  3. Prevent different brands from moving, and design specific boxes for classification.

◆Return:

Please contact us first if there are any questions after you receive the items. Items can be returned within 3 days for quality problems or wrong items, but naturally we will check everything carefully from products to packaging and confirm it is in good condition.

◆Feedback:

Shipping & Payment

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Pets House (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://petshouse.online

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Why Buy From Us

A few reasons why buy from us:

SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.

FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.

FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.

NEW ARRIVALS
Brand new products are available on a regular basis.

PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.

EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.

EASY TRACKING
Check your order status online. As easy as that!

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